Privacy Policy

1. Overview

This Privacy Policy explains how Stone offcut market ("we", "us", or "our") collects, uses, discloses, and protects personal information when you use our website, applications, and marketplace services (the "Service").

We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.

2. Information we collect

Depending on how you use the Service, we may collect:

• Account information such as name, email address, phone number, username, and password credentials.
• Business and profile details for sellers, including company name, billing information, and payout onboarding data processed by payment partners.
• Transaction information such as orders, cart contents, invoices, subscription plan selections, and payment status.
• Listing and inventory data you upload, including product descriptions, images, dimensions, and location.
• Communications you send to us, including support requests and verification messages.
• Technical data such as IP address, browser type, device identifiers, pages viewed, and referral URLs.
• Location information you provide or select, including pickup addresses and map coordinates when using location features.

3. How we use information

We use personal information to:

• Create and manage accounts, authenticate users, and provide security features such as two-factor verification.
• Operate the marketplace, process orders, facilitate payments, and deliver requested services.
• Communicate with you about your account, orders, security alerts, and Service updates.
• Improve, maintain, and secure the Service, including analytics, debugging, and fraud prevention.
• Comply with legal obligations and enforce our Terms of Service.
• Send marketing communications where permitted by law and your preferences; you may opt out of promotional emails.

4. Cookies and local storage

We use cookies, session storage, and similar technologies to keep you signed in, remember preferences such as theme settings, and understand how the Service is used.

You can control cookies through your browser settings. Disabling certain cookies may limit functionality such as staying signed in.

5. When we share information

We do not sell your personal information. We may share information with service providers that help us operate the Service, such as hosting providers, payment processors (including Stripe), email and SMS delivery providers, analytics tools, and mapping services (such as Google Maps) when you use map or address features.

We may also disclose information to sellers or buyers as needed to complete transactions, to professional advisers, or when required by law, court order, or to protect rights, safety, and security.

6. Payment processing

Payment card and banking details are handled by our payment partners. We receive limited payment metadata needed to reconcile orders, subscriptions, and seller payouts. Review Stripe's privacy notice for details on how payment information is processed.

7. Data retention

We retain personal information for as long as needed to provide the Service, comply with legal and tax obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and our legal requirements.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where processing is consent-based. You may also challenge our compliance with applicable privacy laws.

To make a request, contact info@stoneoffcutmarket.com. We may need to verify your identity before responding.

10. Children

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.

11. International processing

Our service providers may process information in Canada, the United States, or other countries. When information is processed outside Canada, it may be subject to the laws of those jurisdictions.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. Material changes will be posted on the Service.

13. Contact us

Privacy questions or requests may be sent to info@stoneoffcutmarket.com or by mail to Stone offcut market, Vancouver, BC, Canada.